The aim of the Highfield Level 2 Certificate in Customer Services course is to give candidates a thorough introduction to a variety of subjects essential to working in a customer services environment. It is designed for learners who deal, or would like to deal, with customers in their job roles. The course has been developed to give learners the opportunity to:
This comprehensive 5 day course is arranged over 2-3 weeks, allowing you all the time you will need to learn at your own pace.
The Level 2 Certificate in Customer Services course is ideal for anybody who currently works, or is interested in working, in customer services.
Example roles include:
To achieve the certificate you will complete a portfolio of work which will be internally assessed and verified, with our trainers guiding you through the whole process.
The Highfield Level 2 Certificate in Customer Services is a 13-credit qualification that consists of two mandatory units. These units cover the theory required to undertake job roles within the customer services sector and there are multiple learning outcomes for each unit. The two mandatory units are as follows:
The programme supports progression on to further qualifications such as Apprenticeships and NVQs.
By attending this course you will gain valuable skills and demonstrate to prospective employers that you are committed to working in this important sector of the economy.